Frequently asked questions

Answers procurement teams need before they ask.

MOQ, delivery timelines, payment terms, Incoterms, and OEM packaging — the details serious buyers check first.

FAQ

Everything before you open an RFQ.

Still have a question specific to your order? Open an RFQ or message us directly on WhatsApp and our trade team will respond within one business day.

What is the minimum order quantity (MOQ)?

Standard export orders start at one 20ft or 40ft container (FCL). Smaller trial or sample quantities can be arranged for serious buyers evaluating quality before a full container commitment — ask our trade team for current sample terms.

What are your delivery and shipping timelines?

Typical lead time from confirmed order and payment to container loading is 15–25 days, depending on variety, packaging format, and current mill and vessel schedules. Transit time to the GCC is generally 7–12 days, and to the UK or Europe 20–35 days by sea, depending on port and routing.

What payment terms do you accept?

We work with irrevocable Letter of Credit (L/C at sight), Telegraphic Transfer (T/T) with advance and balance split, and other trade-finance arrangements for established buyers. Exact terms are confirmed per order based on volume, destination, and buyer history.

Which Incoterms do you support?

We quote FOB (Free on Board) from Pakistani seaports as standard, and can arrange CFR (Cost and Freight) or CIF (Cost, Insurance and Freight) on request depending on destination port and buyer preference.

Can you produce OEM or private-label / white-label rice packaging?

Yes. We offer full white-label and private-label packaging — your brand name, artwork, and specifications applied to retail pouches (1kg / 5kg) or bulk bags (25kg / 50kg). See the White-Label page for the full process and minimums.

What documentation do you provide with each shipment?

Standard documentation includes Commercial Invoice, Packing List, Certificate of Origin, Phytosanitary Certificate, Fumigation Certificate, and Weight & Quality Certificate from third-party inspectors such as SGS or Intertek. Halal certification is available on request. See the Compliance page for full detail.

Do you offer pre-shipment inspection?

Yes. Every lot can be verified through third-party pre-shipment inspection covering quality, packaging, container condition, and weight confirmation before the container is sealed, giving buyers documented confidence ahead of arrival.

Can I request a product sample before placing a full order?

Yes. Serious buyers evaluating a new supplier relationship can request samples of Super Basmati, 1121 Kainat, or Parboiled Sella rice. Reach out through the RFQ form or WhatsApp to arrange sample terms and shipping.

Which markets do you currently export to?

We currently export to Saudi Arabia, the United Arab Emirates, the United Kingdom, and the European Union, serving distributors, supermarket chains, and ethnic brand aggregators.

How do I request a formal quotation?

Use the multi-step RFQ form on the Contact page to specify variety, volume, packaging, and destination. Our trade team typically responds within one business day with a formal quotation.

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Share product, volume, destination, packaging, and trade terms. We will turn it into a focused export conversation.

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